Returns & Exchanges
Our Returns & Exchanges Policy
At Customised Workwear, we take pride in the quality of our workwear garments and customisation services. We want you to be completely satisfied with your order. Please read our returns and exchanges policy carefully before making a purchase.
Non-Customised Workwear Items
If you have ordered standard (non-customised) workwear items and are not satisfied, you may return them within 14 days of receipt, provided the items are unworn, unwashed, and in their original packaging with all tags attached. We will issue a full refund or exchange upon receipt and inspection of the returned goods.
Customised & Embroidered Workwear
Please note that customised, embroidered, or printed workwear items are non-returnable and non-refundable unless they are faulty or we have made an error with your order. This is because personalised garments are made specifically for you and cannot be resold. We strongly recommend checking all artwork, sizing, and specifications carefully before confirming your order.
Faulty or Incorrect Items
If you receive a faulty item or we have made an error with your customisation (wrong logo, wrong colour, wrong size to what was ordered), please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund at no extra cost to you.
Workwear Bundles
Returns on workwear bundle orders follow the same policy as above. Non-customised bundle items may be returned within 14 days in their original condition. Customised bundle items are non-returnable unless faulty or incorrectly produced. If only part of a bundle is faulty, we will replace only the affected items.
How to Request a Return or Exchange
- Contact our customer service team by phone or email before sending any items back.
- Provide your order number, the items you wish to return, and the reason for the return.
- Our team will review your request and provide a return authorisation and instructions.
- Pack the items securely and send them to our address. We recommend using a tracked delivery service.
- Once we receive and inspect the items, we will process your refund or exchange within 5–7 working days.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is faulty or we have made an error with your order, in which case we will cover the return postage. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Sizing Advice
To avoid sizing issues with your workwear order, we recommend consulting our size guides before ordering. If you are unsure about sizing — especially for bulk workwear orders — please contact us before placing your order and we will be happy to advise. For large orders, we recommend ordering a sample garment first.
Contact Us
If you have any questions about your return or exchange, please get in touch with our customer service team:
Customised Workwear
116 Bury New Road
Manchester M8 8EB
Phone: +44 7737902425
Email: info@itsworkwear.co.uk
Customer Service Hours: Monday – Friday: 9:00AM – 5:00PM