Last updated: 19 April 2026
This policy explains how Get Uniformed Ltd (“we”, “us”, “our”) collects, uses and protects the personal information you share with us when you visit this website, contact us, or place an order. We take privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Data controller: Get Uniformed Ltd
Company number: 16712549
Registered office: 8 Berry Street, Brierfield, Nelson, Lancashire BB9 5JE
Trading as: Customised Workwear
Trading address: 116 Bury New Road, Manchester M8 8EB
Contact: 0333 772 4523
If you have any questions about this policy or how we handle your data, use the contact page on this site.
What personal information we collect
Depending on how you interact with us, we may collect:
- Identification data — name, company name, job title
- Contact data — email address, phone number, billing and delivery addresses
- Order data — items purchased, quantities, customisation requirements, uploaded logo files, order history
- Payment data — transaction references (we do not store full card details; payments are processed by PCI-compliant third parties such as Stripe and Klarna)
- Technical data — IP address, browser type, device information, referring URL, pages visited, timestamps
- Communication data — content of enquiries sent via forms, chat, email or phone
- Chatbot data — messages you send to our website chat widget, our replies, timestamps, and IP address
How we use it
We use your personal data only for these purposes:
| Purpose | Lawful basis |
|---|---|
| Fulfilling your order | Contract |
| Contacting you about your order | Contract |
| Responding to enquiries | Legitimate interest |
| Providing customer service via chat or phone | Legitimate interest |
| Sending order-status emails | Contract |
| Sending marketing emails (only if you opt in) | Consent |
| Preventing fraud | Legitimate interest, legal obligation |
| Keeping financial records | Legal obligation |
| Improving the website | Legitimate interest |
Who we share it with
We share data only with third parties required to fulfil your order or operate the website:
- Payment processors (Stripe) — card authorisation
- Delivery couriers (UK carriers such as Royal Mail, DPD, Parcelforce) — name and address for delivery
- Garment suppliers and printing partners — limited to order fulfilment; bound by their own privacy obligations
- Hosting and email providers — WordPress / WooCommerce infrastructure, email server, Cloudflare (content delivery and security)
- AI chatbot provider (OpenRouter, routing to Google Gemini) — the text of your chat messages is processed to generate a response, then logged to our own database. We do not send names or emails to the AI unless you share them in the chat.
- HMRC and regulatory authorities — when legally required
- Our accountants — for tax and bookkeeping
We do not sell your data to anyone. We do not share it with advertisers beyond basic site analytics.
How long we keep it
- Order data — 7 years (HMRC retention requirement)
- Communication and enquiry data — up to 3 years after last contact, then deleted
- Chat transcripts — up to 12 months, then deleted
- Uploaded logo files — kept while you are an active customer; deletable on request
- Marketing consent — until you unsubscribe; we record the date consent was given and withdrawn
Your rights
Under UK GDPR you have the right to:
- Access a copy of the data we hold about you
- Correct inaccurate data
- Erase your data (where we’re not legally required to keep it)
- Restrict or object to how we process it
- Portability — receive your data in a machine-readable format
- Withdraw consent to marketing at any time — click unsubscribe on any email or message us
- Complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113 if you believe we’ve mishandled your data
To exercise any of these, contact us via the contact form with the subject line “Data Request” and we’ll respond within 30 days.
Cookies
This website uses cookies — small text files stored on your browser. We use:
Strictly necessary cookies
Required for the site to function (shopping cart, login, checkout). Cannot be disabled.
Performance cookies
Measure how visitors use the site so we can improve it. Examples: Google Analytics, Site Kit.
Functional cookies
Remember preferences (e.g. currency, region). Optional.
Third-party cookies
Set by services embedded on the site — Cloudflare (security + CDN), Stripe (payment), YouTube (if video is embedded). Governed by those providers’ own policies.
You can control cookies via your browser settings. Blocking all cookies will break the shopping cart and checkout.
Security
We protect your data with:
- HTTPS encryption across the entire site (TLS 1.2+)
- Cloudflare web application firewall and DDoS protection
- Password-hashed accounts (no plaintext password storage)
- Two-factor authentication on admin access
- Regular backups (encrypted, held with Google Drive via UpdraftPlus)
- Limited-access staff accounts — only authorised staff see your data
No system is 100% secure. If we become aware of a data breach likely to affect you, we’ll notify you and the ICO within 72 hours.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top always reflects the current version. Material changes (not editorial tweaks) will be flagged on the homepage.
Contact us about privacy
Questions about this policy, data requests, or concerns: 0333 772 4523 or via the Contact page.